Return and Refund Policy
Your satisfaction is our number one priority and we want you to be 100% satisfied with your purchase on Shopinhome for buying any freelance services or any products from provider in our website or through our apps.
Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 30 days of delivery.
How does the return policy work?
To start a return, click on here or go to your order pages to see your Order History. From there, simply choose the relevant item(s) and click on ‘open ticket’ to communicate directly with our service or product provider. View Order History Customers may request a refund on any order within 7 days of delivery. or His/her requested services did not get his/her satisfaction. Our customer service team escalate the issue and respond to all requests within 72 hours or less. We will be happy to help you! Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped. After an item has shipped, if you’re unsatisfied for any reason, you can always contact us to get further assistance. How will I receive my refund? Refunds are processed back to the original payment method used to purchase the order. Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance. Shopinhome does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT or other related costs.